1. Are your products authentic?
- Product Authentic (China Brand)
-All products in our store are 100% authentic and shipped directly from China.
- Product Authentic (Korea Brand)
-All products in our store are 100% authentic and shipped directly from China.
2. Are your products ready stock?
- Most of the products from China in our store are ready stock and will be marked with【现货】/【Ready Stock】Unless the products are marked with 【预购】/【Preorder】
- Most of the products from Korea in our store are Preorder and will be marked with【预购】/ 【Preorder】/ 【代购】Unless the products are marked with 【现货】/【Ready stock】
3. How long does Shipping take？
【Ready Stock】
- Ready stock items are typically shipped within 1-3 business days.
【Preorder】
- Pre-order products from China will take 8-9 business days (excluding weekends and public holidays) to arrive after payment verification.
- Pre-order products from Korea will take 10-14 business days (excluding weekends and public holidays) to arrive after payment verification.
4. Self pickup service
- We do provide self pickup at Akasa Cheras South You may click “self pickup” during checkout phase. Once payment is made, you can WhatsApp or IG message us for confirmation of pick up time.
5. Refund & Return
【China Products】
- Once a product is opened or tested, we unfortunately cannot accepts returns or issue refunds. Additionally, we are not liable for any loss of packages during transit after they have been shipped. Thanks you for your understanding.
- If you haves concerns about your package, we kindly suggest recording an unboxing video as evidence.
【Korea Products】
- The only condition we allow refund or item exchange is when you receive incorrect items from us.
- You may WhatsApp or IG message us to request the refund if items received are different from your order.